pjokk's Privacy Policy — Your Information Is Our Responsibility

1 Introduction

This Privacy Policy ("Policy") is a legal document issued by pjokk ("we", "our", or "platform") that provides a detailed explanation of how our users' ("you" or "user") personal information is processed. By visiting the pjokk.bar website or using any service on the platform, you are considered to have given your consent to the terms of this Policy.

pjokk operates a safe and reliable online gaming platform for players in Bangladesh. We believe that personal privacy is a fundamental right and that protecting this right is our primary responsibility. In drafting this Policy, we have followed international best practices and guarantee the protection of your information within the framework of applicable laws in Bangladesh.

2 Types of Information Collected

In the normal course of operating the pjokk platform, we may collect the following categories of information:

2.1 Identity & Account Information

• Full name and date of birth
• Email address and mobile number
• Username and encrypted password
• Residential address
• National ID or passport number (for age verification and KYC process)

2.2 Financial Information

• Mobile number associated with bKash, Nagad, Rocket, or Upay account
• Bank account number and branch details (for bank transfers)
• Deposit and withdrawal transaction history
• Wallet balance and bonus account information

2.3 Gaming Activity Information

• Game history, betting records, and results
• Duration of activity on the platform
• Bonuses and promotions claimed
• VIP level and points information

2.4 Technical Information

• IP address and device identification information
• Browser and operating system type
• Page visit logs, clickstream data, and session duration
• Referral source and search information

3 How Information Is Collected

We collect your information in the following ways:

• Directly provided information: Information you voluntarily provide during account registration, KYC verification, completing transactions, or contacting support.
• Automatically collected information: Information automatically recorded during your use of the platform through cookies, log files, and similar tracking technologies.
• Information from third parties: Information received for transaction verification from payment gateway providers such as bKash, Nagad, Rocket, and Upay.
• Verification services: Information obtained through relevant authorities for age and identity verification.

4 Purpose of Using Information

pjokk uses your information for the following legitimate purposes:

4.1 Service Delivery & Operations

We need your information to create and manage your account, provide gaming services, process deposits and withdrawals, and manage bonuses and promotions.

4.2 Identity Verification & Security

Your information is used to conduct KYC (Know Your Customer) processes for Anti-Money Laundering (AML) and fraud prevention, ensure account security, and detect suspicious activity.

4.3 Customer Service & Communication

Your contact information is used to respond to your complaints and support requests, send transaction notifications, and inform you of important policy changes.

4.4 Platform Development

Collected information is analyzed to understand and improve the user experience, plan new features, and raise the overall standard of service.

4.5 Responsible Gaming

Your information is used to monitor your gaming behavior, identify early signs of potential problems, and provide responsible gaming support when needed.

5 Sharing Information with Third Parties

pjokk does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: The minimum necessary information is shared with financial service providers for bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Game software providers: Session tokens and limited identity information required for gaming activity may be exchanged with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and others as part of technical integration.
• Legal obligations: Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements.
• Fraud prevention: If money laundering or other illegal activity is suspected, it may be necessary to notify the relevant authorities.

6 Data Storage & Security

pjokk follows the highest industry standards in protecting your information and maintains the following security measures:

6.1 Technical Safeguards

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Stored data is protected through AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active
• Real-time alerts are active for suspicious login and access attempts

6.2 Organisational Safeguards

• Only authorised staff have access to the information they need (principle of least privilege)
• Staff regularly receive data protection training
• All data access is logged and periodically reviewed

6.3 Data Retention Period

Information is retained for as long as your account is active and thereafter as required by legal obligations or business needs. Financial transaction records are generally kept for a specified period in accordance with the requirements of Bangladesh law. When no longer needed, information is securely deleted.

7 Cookies & Tracking Technologies

The pjokk website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of its services.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, storing security tokens, and ensuring the core functionality of the platform. Disabling them will prevent the platform from working properly.

7.2 Functional Cookies

These cookies are used to remember your preferences such as language selection, display settings, and gaming preferences. They help create a personalised experience.

7.3 Analytical Cookies

User behaviour is analysed to understand which parts of the website are used most and to improve the quality of service. This data is processed in aggregate form and is not used to identify individuals.

Most browsers offer the ability to control cookies. However, please note that disabling certain cookies may cause some features of pjokk to not work properly.

8 Your Rights

You have the following rights regarding your personal information, and pjokk fully respects these rights:

• Right of access: You may request at any time to know what information we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information in your account.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal information. However, some information may be required to be retained for a specified period due to legal obligations.
• Right to object to processing: You may object to your information being processed for marketing communications or profiling purposes.
• Right to data portability: You may request to receive your personal information in a structured, commonly used format.
• Right to withdraw consent: Where your information is being processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, contact us by email at [email protected]. We will process your request within a reasonable time.

9 Protection of Minors

pjokk strictly follows a policy of preventing minors from gaming. This platform is for persons aged 21 or older only. We do not intentionally collect information from anyone under the age of 21.

If we confirm that a minor's information has entered our system, we will immediately close that account and securely delete all associated information. We use the KYC process for age verification and confirm age through national ID or passport.

Any parent or person concerned about a child may contact us at [email protected].

10 Policy Changes

pjokk reserves the right to update or amend this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be displayed on screen when you log in to the platform
• Updated information will be published on this page

If you continue using the platform after a revised policy is published, you will be considered to have accepted the new terms. If you do not agree to the policy changes, you may close your account and stop using the platform.

11 Contact

If you have any questions, concerns, or requests about this Privacy Policy, please contact us. Our dedicated data protection team will process your request as quickly as possible.